Conflict management skills

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1.	Listen to opposing views.
	Rarely		1		2		3		4		5	Frequently
2.	Point out erroneous or stereotypical thinking.
	Rarely		1		2		3		4		5	Frequently
3.	Respect differences in people's backgrounds, values, ways of thinking, and working styles.
	Rarely		1		2		3		4		5	Frequently
4.	Ask questions to probe other people's views, needs, needs, interests and values.
	Rarely		1		2		3		4		5	Frequently
5.	Check assumptions about people and situations when differences arise.
	Rarely		1		2		3		4		5	Frequently
6.	Adjust to different conflict styles of peers, subordinates and superiors.
	Rarely		1		2		3		4		5	Frequently
7.	Take the role of impartial observer
	Rarely		1		2		3		4		5	Frequently
8.	Focus on the future instead of looking to past mistakes or problems.
	Rarely		1		2		3		4		5	Frequently
9.	Understand individual differences of people within diverse ethnic, racial and cultural groups.
	Rarely		1		2		3		4		5	Frequently
10.	Accept that one's perceptions and knowledge are relative.
	Rarely		1		2		3		4		5	Frequently
11.	Gather information about cultural differences with sensitivity.
	Rarely		1		2		3		4		5	Frequently
12.	Focus on individual and shared needs.
	Rarely		1		2		3		4		5	Frequently

Quizzes and Assessments Case Study Are you Hot-Button Prone or Hot-Button Proof? Assess Your Conflict Management Skills (current) Workforce Issues and Trends