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Issue #20
Sybil Evans Asks: How can you make an apology work for you? |
Many people tell me that they're uncomfortable saying, "I'm sorry." They think it's a
sign of weakness. Quite the contrary - - it's a sign of strength. To be vulnerable by
saying, "I'm sorry," when it REALLY comes from the heart, is very powerful.
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Issue #19
Sybil Evans Asks: How Do You Keep a Relationship Thriving After A Conflict? |
Resolving a conflict creatively involves more than "kissing and making up". The
relationship - whether it is personal or workplace - needs continual nurturing.
Otherwise, the conditions that led to the problem may erupt again.
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Issue #18
Sybil Evans Asks: How do you maintain a strong relationship? |
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What's an ideal relationship? Is it free from conflict? NO. Is there any such thing as an
ideal relationship? Well, maybe. But what we CAN agree on is that the most important skill
we need in a "strong" relationship - is the ability to handle conflicts constructively.
What else makes a strong relationship? Let's spell the components out as an acronym -
S.T.R.O.N.G. and examine what the letters stand for.
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Issue #17
Sybil Evans Asks: Have you made your relationship resolutions for 2003? |
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How are your New Year's Resolutions coming along? Have you
lost any pounds you vowed to shed? Have you exercised 3 times
a week so far? Good. You may have forgotten one more important
resolution. That is to clear up some testy or fragile relationships
that you have at work and at home.
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Issue #16
Sybil Evans Asks: How Do You Cool-Off Your Holiday Hot Buttons? |
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The holidays are here again - bless them! And, every year we ask ourselves -- are we
having fun yet? Or, are we having our hot buttons pressed? The stress and tension we
face every day quadruples during the holiday season. Meet the aggravations head on
with honesty and humor. Follow these 5 tips:
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Issue #15
Sybil Evans Asks: How Do You Build Relationships Through E-mail? |
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More sensitivity is needed when sending E-mail. What may seem like an
appropriate request by the sender may read like an unreasonable order to the receiver.
Here are some tips to collaborate and build relationships through E-mail.
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Issue #14
Sybil Evans Asks: How Do You Keep E-mail From Pressing Your Hot Buttons |
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E-mails are fast climbing up the list of top HOT BUTTONS in the
workplace. Angry co-workers find it easier to use email to vent
their anger. Conflicts can then escalate out of control.
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Issue #13
Sybil Evans Asks: How Do You Dig Deeper To Get To Hidden Conflict Issues? |
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A lot of people in my workshops use the metaphor of "mask" in describing how they feel about conflict. To them, a mask
represents hiding behind true feelings and pretending that conflict isn't really there. We have to get behind that mask and
get to the hidden conflict.
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Issue #12
Sybil Evans Asks: What Do You Do When A Conflict Bogs Down? |
These are tumultuous times. The economy is sputtering and nerves are frayed - at work and at home. Anger happens.
Relationships can suffer.
You may remember the times when problems were smoothed over after a while; but now the conflicts seem to get bogged down
more often than not. What to do? Make a commitment to change the way you listen and respond to your partner or colleague.
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Issue #11
Sybil Evans Asks: Do You Know Your HOT BUTTONS? |
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A "hot button" is an emotional trigger that when pushed, causes you to react in vulnerable or irrational ways. A hot button gets
pressed when someone doesn't appreciate or respect you, calls you names, makes unfair judgments about you, communicates or
behaves in ways that irritate you. Do you know the last time your hot buttons were pressed?
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Issue #10
Sybil Evans Asks: How to Cool 'Em Down When They Throw Zingers? |
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A "zinger" is a verbal blow that is meant to press your hot buttons. Often we fall into the trap when our buttons are pressed and
throw a zinger back, or get defensive. Learn how to turn a zinger around and make it an opportunity to solve problems.
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Issue #9
Sybil Evans Asks: What are the Three A's of Listening? |
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All communication depends on listening as much as you talk - and in many cases, you should listen more than you talk.
Learn the Three A's of Listening and when you use them; watch your relationships soar!
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Issue #8
Sybil Evans Asks: What Are The 4 Magic Keys To Listening? |
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You will learn the importance of listening without judgment, listening behind the words to the feelings, giving the other person
your full attention and listening with patience. Do you know the number one reason for relationship discord? It's people NOT
listening to each other.
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Issue #7
Sybil Evans Asks: Do You Or Your Partner Hold Grudges? |
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Conflicts can escalate when people hold grudges. Why do some people have grudges? You'll learn two very important reasons for
grudges and how to deal with them in your life.
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Issue #6
Sybil Evans Asks: How Well Do You Argue? |
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Face it: even happy couples argue over money, work, relatives. The pressing issue is not - do you occasionally have conflict, but
rather - do you fight fairly or unfairly. Learn how you stack up to the Top Ten pitfalls that trip up couples when they argue.
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Issue #5
Sybil Evans Asks: Do You Know Your Conflict Style? |
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Identify five different conflict styles: Slash-and-Burn, Peace-At-All-Costs, Exploder, Avoider, Problem-Solver. How many styles do
you have?Learn typical "Avoider" statements and turn them into "Problem-Solving" statements.
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Issue #4
Sybil Evans Asks: How Do You Fight The Holiday Hot Button Blues? |
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If you feel you hardly ever receive - give! Give time, give attention, give care. It will not only make the recipient feel better,
it will make you feel more alive, more cherished. Don't forget to give special care to yourself, too. Make yourself some memorable
experiences. Use these practical tips and activities to make this holiday an unforgettable one.
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Issue #3
Sybil Evans Asks: What are the Top 10 Ways To Turn Off Hot buttons? |
You will learn a variety of practical strategies to turn off other people's
anger - friends, family and colleagues at work. We're living
in difficult times and many people express anger with very little provocation. You'll be able to use these techniques right away,
and see how well they work!
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Issue #2
Sybil Evans Asks: How Can The Five Step Formula Cool Everyone Down? |
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You will learn to regain your equilibrium when another person comes at you with an angry statement. You'll also cool down when
you learn to defuse another person's anger with specific statements. By acknowledging another's point of view you will open up
channels of communication and solve problems collaboratively.
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Issue #1
Sybil Evans Asks: What are the Six Steps To Resolving Conflict? |
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Resolving people problems consumes more than 25% of senior-level manangement time. Make your company more competitive by
learning to resolve problems more effectively. And improve your personal relationships by following six essential steps to better
communication and collaboration.
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